T&Cs – Terms and Conditions for our Services


Terms and Conditions

You confirm your agreement to our Terms and Conditions when you place each and every order with, or engage the services of The Professional CV Writer /Anglia CV Solutions.

Your order

Your order will be written in-house by an experienced writer. Your consultant will make contact with you within 72 hours, unless otherwise agreed to confirm your order and outline the writing process, request a copy of your current CV and send you a questionnaire for completion.  Some orders will also require consultations that can be conducted via email, Skype, live chat or standard rate telephone landline only.  Telephone calls to landlines will be a maximum of 45 minutes. We reserve the right to charge for calls in excess of 45 minutes or calls made to mobile or premium rate numbers.

You are liable to ensure all specification details, questions asked and information requested is accurate, true and up-to-date, not in any way misleading and is provided in a timely manner.

The Professional CV Writer /Anglia CV Solutions aim to dispatch standard and straight-forward orders within seven-ten (7-10) working* days from receipt of CV, questionnaire and answers to any questions raised (completion dates are always subject to your provision of all relevant information), unless otherwise stated or where alternative arrangements have been made for an express service.  (*Working days are Monday-Friday, excluding Bank Holidays and notified seasonal/business closures).  Additional fees are chargeable for an express service.

A first draft of your document will be emailed to you within the timescales agreed, subject to provision of requested and required information.  After this time, you will have seven (7) days to make and notify us of any alterations which need to be made.  Any alterations will be made within the following seven (7) working days. Any alterations after this date may be chargeable, at our discretion.

On occasions, due to staff sickness, annual leave, busy periods and unforeseen circumstances, turnaround times may be adversely affected.  Should we be unable to fulfil your order within our agreed timescale, we will always aim to notify you with an explanation as soon as possible.

All orders qualify for up to three (3) revisions within the seven (7) day period following submission of the first draft.

Revisions must be submitted in writing within seven (7) days of receiving the initial draft from The Professional CV Writer  / Anglia CV Solutions.

All documents are produced and relevant to the UK market, unless otherwise requested in writing at time of order.

The documents we provide are intended only to assist you in achieving your goals.  The Professional CV Writer /Anglia CV Solutions cannot be held liable for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, loss of good faith, failure to secure a contract or interview, failure to fulfil your health and safety obligations, and the like) arising from the use of the site or our services and we prohibit any such liability, whether in contract or tort (to include negligence) or otherwise., nor can we guarantee the use of our products and services will result in an interview, safe working practices, securing of contracts and services, positive results or any other outcome.


 

Delivery of your Order

On placement of your order, you are expressly agreeing that the only method of order delivery included in the cost of your order will be via Word or .PDF document sent by email to a valid email address provided by yourself at the time of order.   Orders can be posted using Royal Mail on express written agreement, subject to receipt of the appropriate additional payment.

The Professional CV Writer /Anglia CV Solutions does not accept any responsibility for loss of any documentation  provided by a client or prospective client by Royal Mail  Any claims for loss must be solely directed to Royal Mail.  Where requested, documentation will be returned using standard second class postage only, without proof of receipt.  Should the sender require documentation to be returned using a ‘signed for’ or special delivery’ service, they must submit a self-addressed envelope with the correct postage value and service pre-applied, or send a cheque or postal order to cover the cost of return by ‘signed for’ or special delivery’ service.

Orders for social media services, such as Linkedin, Facebook or Twitter Profiles will be delivered via the media itself or can be supplied, where possible, in Word or .PDF format and sent by email to a valid email address provided by yourself at the time of order.

All orders are sent to the email address provided by but can often be classified incorrectly as SPAM by service providers.  All clients should check their spam/junk folder and raise any non-receipt queries within 30 days of placing an order.


 

Payment

All works are payable in advance, without exception.  Work will only commence on your order on receipt of cleared funds.  Orders cannot be cancelled once work has commenced on the project contracted. 

Partial order refunds will only be provided at our discretion and are subject to an administration charge of £30.

The Professional CV Writer /Anglia CV Solutions aim to dispatch CV orders within 7-10 working days from receipt of your current CV and completed questionnaires (subject to your provision of all relevant information where additional information is requested), unless otherwise stated or where alternative arrangements have been made for an express service. (Working days are Monday-Friday, excluding Bank Holidays).  Additional fees may be chargeable for an express service as agreed by us and you.

All prices quoted and purchased are valid for a period of 30 days only.

We reserve the right to alter or change prices or withdraw special offers or competitions without prior notice.

Should we not receive the required information or completed questions/questionnaires within 30 days of your order being placed, we may agree to fulfil your order but cannot guarantee when it will be completed, your order will be subject to an available slot becoming available. Refunds will not be issued where relevant information requested is not provided by the client within 30 days.

Should a PayPal payment be reversed or a payment dispute lodged, The Professional CV Writer  / Anglia CV Solutions reserve the right to stop work on your order immediately and seek alternative recovery processes, including court action.  Any such action will be subject to any costs we incur from PayPal to handle the dispute and subject to due interest in line with the current Bank of England Interest % Rate.


 

100% Satisfaction Guaranteed

In order to ensure you are completely happy with your CV, our 100% satisfaction policy extends you a period of seven (7) days in which to forward to us, in writing, any amendment(s) you require to your CV.  We will then make the alterations accordingly.  Alternatively, we will advise you if anything you have raised requires further discussion or should be excluded.

Our satisfaction guarantee service does not guarantee any client an interview or job offer and is subject to the seven (7) day timeframe.

Our guarantee is NOT a money-back guarantee, nor does it guarantee you an interview.


 

Complaints

On the rare occasion you have a query or complaint, please contact us using our email address. Where complaints are received, we will log them accordingly and a response provided within five (5) working days.

Where a complaint is more complex and requires further investigation, the customer will be contacted with an explanation. Where it is not possible to resolve a complaint, the customer will be given a clear explanation in writing.


 

Interruptions and omissions in service

We endeavour to ensure that this website remains of a high standard and aim to maintain its continuity.  However, the internet is not a stable medium and errors, omissions and interruptions to service and delays may occur at any time, without warning.  We do not accept any liability in respect of this or anything other occurrence.


 

Information on the site

Whilst we make every effort to ensure the information and content n this site is accurate and complete, some information may be provided by third parties and as such, we are not able to check the accuracy or completeness of that information or site content.  The Professional CV Writer /Anglia CV Solutions do not accept any liabilities arising from any errors or inaccuracies and content errors or omissions in any of the information on this site which is provided for you.  There may be links to other sites from our own, which may be of interest to you. However, we do not accept any responsibility or liability for the content as the owners of these sites do not have any commercial connection.  Using links to gain access to such websites are done so entirely at your own risk.


 

Use of the site

You may use this site to gain information for the purposes of using our services.  You must not, under any circumstances, seek to undermine the security of the site or, without limitation, seek to access, alter, delete, crash, delay, damage, Spam, or otherwise compromise the site or the information contained therein.


 

Information you provide

You are solely responsible for any information to supply to the site, the company or our consultants.  You are responsible for ensuring that all information supplied by you is accurate, true, up-to-date and not in any way misleading.  Information must be non-discriminative, not obscene or in breach of any copyright, trademark or other property rights.  It is your responsibility to ensure that content and data is virus free prior to its submission.  We reserve the right to discard or remove any content which is inappropriate at our discretion and without question for any reason.

The Professional CV Writer /Anglia CV Solutions does not accept any responsibility for loss of any documentation  provided by a client or prospective client by Royal Mail  Any claims for loss must be solely directed to Royal Mail.  Where requested, documentation will be returned using standard second class postage only, without proof of receipt.  Should the sender require documentation to be returned using a ‘signed for’ or ‘special delivery’ service, they must submit a self-addressed envelope with the correct postage value and service pre-applied, or send a cheque or postal order to cover the cost of return by ‘signed for’ or ‘special delivery’ service.


 

Liability

The Professional CV Writer /Anglia CV Solutions will not be held accountable or liable for any losses encountered by the customer or prospective customer.  You agree to indemnify The Professional CV Writer /Anglia CV Solutions and our consultants against all costs, expenses, claims, losses, liabilities or proceedings arising from the use or misuse of this site or our services by you or your representatives.

The Professional CV Writer /Anglia CV Solutions do not accept any liability for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, loss of good faith, failure to secure a contract or interview, failure to fulfil your health and safety obligations, and the like) arising from the use of the site or our services and we prohibit any such liability, whether in contract or tort (to include negligence) or otherwise.

Any documentation  is intended for advice purposes only.  The Professional CV Writer /Anglia CV Solutions will not be liable or accountable for any discrepancies or errors or any resulting issues, accidents, incidents or the like.

The Professional CV Writer /Anglia CV Solutions will not accept any liability for any errors or omissions in work that has not been checked and notified to us by the client within 7 days of submission.


 

Disclaimer

All advice offered by the site, The Professional CV Writer /Anglia CV Solutions and our consultants is given in good faith and ‘as is’.  The Professional CV Writer /Anglia CV Solutions will not be held accountable or liable for any losses or damage encountered by the customer as a result of taking our advice.


 

Competition Rules

1) The Professional CV Writer /Anglia CV Solutions reserves the right to cancel or withdraw Free entry competitions at any point and without prior notice.

2) Entrants must not be in any way related to consultants of The Professional CV Writer /Anglia CV Solutions.

3) Entrants must not have used a professional CV writer before.

4) Entrants must be fully committed to embrace the job search using a professional CV written by The Professional CV Writer /Anglia CV Solutions.  Entrants must commit to write a daily blog for The Professional CV Writer /Anglia CV Solutions detailing their search for work, invitation for interview, interview process and outcome, together with documenting the first day of the new job.

5) Entrants agree to participate in any The Professional CV Writer /Anglia CV Solutions promotional activity resulting from the competition win.

6) Only one CV winner will be announced per competition.  Draw dates will be advertised on the website and on any other promotional medium used.

7) Entrants must be over 16 years of age.

8) Only one entry per household will be considered.


 

CV Gift Vouchers

1) All gift vouchers are valid for a period of 12 months and will expire 12 months from the date of issue.

2) No change is given on any purchases which cost less than the value of the voucher.

3) Gift vouchers are non-refundable and cannot be exchanged for cash or any other alternative than the services offered on www.angliacvsolutions.co.uk  or www.professional-cv-writer.co.uk

4) Gift vouchers are subject to verification at the time of presentation.

5) No responsibility is accepted by The Professional CV Writer /Anglia CV Solutions for lost, stolen, damaged or otherwise non-redeemable situations and such vouchers will not be refunded.

6) Please allow five working days for the delivery of your gift voucher(s) by first class post.

7) Gift vouchers can only be purchased in £20.00, £30.00 or £50.00 increments or against a specific CV item listed on the order page but must be in excess of £20.00.

8) Vouchers can be redeemed against services of a greater value listed on the website but are subject to payment of the difference in price at the time of redemption.

We exercise the right to alter our prices, offers, and terms and conditions, without notice.

The terms and conditions do not affect your statutory rights

Please be aware that you confirm your agreement to our Terms and Conditions when you place each and every order with, or engage the services of The Professional CV Writer /Anglia CV Solutions